Platform guides
Support tickets
Provide reproducible and trackable issue details to support.
Create a ticket
Choose the right category, use a specific subject, and include time, model, status code, and troubleshooting already attempted. Never submit a full API key.
Ticket states
| State | Meaning |
|---|---|
| Waiting for support | Support needs to review or reply. |
| Waiting for me | The user needs to provide more information. |
| Resolved | The issue is complete and can be reopened if needed. |
| Closed | The ticket is no longer active but retains its history. |
Reply and resolve
Replies remain in the ticket timeline. Mark the issue resolved only after confirming the outcome. Reopen it later to continue with the same context.